Citrix VDA Installation on windows 10 Error Citrix Diagnostic Facility failed with error code 1603

Error: Installation of the Citrix Diagnostic Facility failed with error code 1603
Permanent Fix: install update listed in KB4051963.
Reason: Citrix 7.15 LTSR VDA will work on windows 10 OS build no 16299.98 or higher.

Quick work around:
1. Mount the ISO on Windows 10 machine.
2. Browse the folder in the media “x64\Virtual Desktop Components”
3. Start installing “cdf_x64.msi”
4. you will receive error saying no previlages and all, don’t close the error.
5. open folder “C:\Program Files (x86)\Common Files\Citrix”
6. Rename or copy folder System32 in to SysWOW64
7. Close error and cancel installation.
8. Start VDA installation and it should work.

Its a quick work around to save time while installation, however install the patch KB4051963 or its replacement.
As per this article https://support.citrix.com/article/CTX229052 we need to install Microsoft update listed in KB4051963 for OS build no to be 16299.98 or higher

Siva Sankar

Siva Sankar works as Solution Architect in Abu Dhabi with primary focus on SDDC, Mobility, Virtualization, VDI, HCI and Network Virtualization products from VMWare, Citrix and Microsoft.

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